FAQs

1.  Why Does the Surface Remain Damp After Cleaning? 

(1) When using, fully saturate the stained area. Allow the stain to dissolve before scrubbing.  

(2) Due to the product's structural similarity to a washing machine, the surface will naturally remain moist after cleaning.  

・First, it sprays water for cleaning.  

・Then, tilt the brush head vertically and press down to initiate suction (similar to operating a hair dryer).  

・The longer the suction time, the higher the level of dryness.

2.  Which Materials Can Be Cleaned with an Upholstery Cleaner? 

【Suitable for Basic Materials】  

Can be used on all machine-washable materials.   

【Delicate Materials Requiring Attention】  Wool carpets, leather sofas, latex mattresses, etc.:  

- Perform a test clean on an inconspicuous area first.  

- Proceed with full cleaning only if no issues occur.  

※ Some materials may fade or become deformed, so a test clean is essential.

3.  How to Fix Unexpected Cleaner Shutdowns? 

Check power connection 

 - Ensure the power outlet is securely connected.   

Check for internal blockages  

- Inspect the machine for any internal obstructions.   

Reset operation  

- If no issues are found, turn off the power, wait for 5 minutes, and restart the unit.   

Contact support team 

 - If the problem persists after trying the above steps, please contact customer support.

4.  What to Do If Your Cleaner Has Weak or No Suction? 

1. *Waste Tank Inspection*     

- Check if the water level has reached the maximum mark.     

- If full, empty the tank before use.   

2. *Hose and Suction Inlet Inspection*     

- Check for any blockages.     

- Clear any obstructions before use.  

3. *Continuous Usage Time Verification*     

- Turn off the power after prolonged use.     

- Allow the unit to cool for at least 30 minutes before restarting.   

4. *Motor Operation Check*     

- Remove the waste tank and check the suction strength at the unit's intake.     

- If suction remains consistently weak, the motor may be faulty.  

5. *After-Sales Service*    

 - If the issue persists after trying the above steps,    

 - Please contact the manufacturer's service center.  

5.  How to Remove Different Types of Stains ?

1. *Preparation*    

 Pre-wet the stained area with water. 

2. *Brush Cleaning*     

Place the brush at a 30-degree angle.     

Apply firm pressure while cleaning. 

3. *Removing Stubborn Stains*     

Detergent can be used.     

Using warm water at approximately 60°C will enhance effectiveness.

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